As managers and leaders, as Ken Blanchard stated, if we want to “help people reach their full potential, catch them doing something right. In fact, wouldn’t be great if we started each day with the goal of catching our employees doing something right and giving them immediate positive feedback?
Unfortunately, even if our default position is to catch people doing things right, there will be times that an employee’s performance doesn’t meet our expectations. When this occurs, immediate feedback is also necessary. Of course, unlike positive feedback